Terms & Conditions

These Terms and Conditions constitute a legally binding agreement between Vivo Body Studio (hereinafter referred to as “the Company”, “we”, or “us”) and any client engaging in consultations, treatments, purchases, or use of the Company’s services (hereinafter referred to as “the client” or “you”). By booking an appointment, purchasing a treatment or package, or accessing our website at www.vivobodystudio.in, the client confirms that they have read, understood, and agreed to be bound by these Terms and Conditions in their entirety.

This agreement is enforceable under the applicable laws of the Republic of India.

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1. Appointments and Cancellations

1.1 All appointments are conducted by certified professionals trained to follow rigorous internal treatment protocols. Although client preferences will be noted, we do not guarantee the availability of any specific staff member across sessions due to scheduling constraints and internal allocation policies.

1.2 Consultations may be audio recorded for insurance compliance, internal training, quality assurance, and legal accountability. No photographic or video material of the client will be captured without written consent. Audio recordings are retained only as long as required by our legal, regulatory, and insurance frameworks and are managed in accordance with Indian data protection laws and our internal privacy policy.

1.3 Clients must provide a minimum of 48 hours’ notice to cancel or reschedule any appointment. A courtesy reminder is issued 72 hours before the appointment to allow changes to be made within this window. If insufficient notice is provided, the client shall forfeit the deposit without exception. This is necessary to offset operational losses resulting from unfilled appointment slots.

1.4 Where a treatment package or course has been purchased, a missed appointment without valid notice is considered as used and will be deducted from the total number of sessions available. No replacement or compensation will be offered.

1.5 All appointments are personal to the named client. They cannot be gifted, exchanged, transferred, or reassigned to another person, whether for monetary value or otherwise.

1.6 To amend or cancel an appointment, the client must speak directly with a staff member at the branch where the booking was made. We do not accept cancellations via voicemail, SMS, WhatsApp, or through third parties. Please call us on +91 81692 18582

1.7 Clients must arrive a minimum of 15 minutes before their scheduled appointment. Failure to arrive on time may result in reduced treatment time or cancellation without refund. Pre-treatment forms are sent digitally and must be completed before arrival. If incomplete, this may affect the ability to proceed with treatment or shorten the time available.

1.8 We reserve the right to delay, cancel, or reschedule any appointment without prior notice due to force majeure, staff illness, technical issues, or emergencies. In such cases, no liability shall arise on the part of the Company beyond offering a new appointment at no additional cost.

1.9 If the client fails to follow preparation guidelines given prior to treatment (e.g. shaving the area, avoiding certain products, hydration), the treatment may be modified, shortened, or cancelled at the Company’s discretion. Any associated loss of time or session will be borne by the client.

1.10 Payments made in advance are non-refundable. However, if a client chooses not to proceed with a booked treatment, they may request that the amount be applied as a credit towards another treatment of equal or higher value. This request must be made at least 48 hours prior to the appointment.

1.11 If a client becomes pregnant after purchasing a package or making a booking, they are required to notify the Company as soon as possible. In such cases, the client will be offered a service credit valid for 24 months from the date of issue, to be used after pregnancy or for alternate services.

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2. Payments, Deposits, and Refunds

2.1 A non-refundable deposit is required to secure all appointments. Deposits are calculated as a fixed percentage of the service value (typically ₹1,000 to ₹2,500 depending on the treatment) and are adjusted against the total invoice on the day of service.

2.2 Unless the treatment or package has been paid for in full in advance, all outstanding balances are due immediately upon completion of the appointment. Accepted methods of payment include cash, UPI, debit cards, and credit cards. Cheques or deferred payments are not accepted under any circumstances.

2.3 Prepaid amounts, whether for single treatments or full courses, are non-refundable unless the client produces a valid written medical certificate from a registered Indian medical practitioner explicitly stating that the treatment is medically inadvisable. In such cases, a processing fee may apply.

2.4 Prepaid courses and treatment packages are not eligible for refunds once initiated. They are also non-transferable to other individuals.

2.5 If a client books a consultation and chooses not to proceed with treatment, the deposit will be retained by the Company to cover professional time, assessment, and operational costs.

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3. Treatment Courses and Packages

3.1 Payment for all multi-session treatment courses must be made in full before the first session begins. Instalment options are not available unless explicitly offered in writing by the Company.

3.2 All sessions included in a course or package must be used or scheduled within 12 months of the purchase date. Sessions not used within this period will expire without refund or credit.

3.3 The results of aesthetic treatments vary depending on the client’s metabolism, lifestyle, diet, hydration, skin type, hormonal profile, and adherence to aftercare. The Company makes no guarantee regarding specific outcomes.

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4. Suitability and Right to Refuse Treatment

4.1 A full medical and lifestyle consultation will be conducted to determine the client’s suitability for treatment. If the client is deemed unsuitable, the Company will provide an explanation, and only the consultation fee (if applicable) shall be payable.

4.2 The Company reserves the right to refuse treatment or discontinue service at any point, including but not limited to the following circumstances:
• The client is under the influence of alcohol or controlled substances
• The client displays abusive, harassing, or disrespectful behaviour
• The client fails to disclose a medical condition or contraindication
• The treatment is deemed unsafe or unethical to proceed with

4.3 Where treatment is refused under clause 4.2, the client will not be entitled to a refund of any deposit or prepaid amount.

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5. Liability and Legal Limitations

5.1 The Company shall not be held liable for any indirect, consequential, special, or incidental damages, including but not limited to loss of income, pain and suffering, emotional distress, missed business opportunities, or reputational harm.

5.2 It is the responsibility of the client to provide accurate and complete information during the medical consultation and thereafter. The Company disclaims all liability for injuries or complications resulting from omitted, outdated, or false information provided by the client.

5.3 Clients agree to follow all instructions provided, both before and after treatment. Any adverse effects resulting from failure to comply with professional guidance shall be the responsibility of the client.

5.4 This clause does not exclude liability for death or personal injury resulting directly from the negligence of the Company or its employees.

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6. Promotional Offers, Complimentary Treatments, and Vouchers

6.1 Discounts, offers, and promotional rates cannot be used in combination with any other offer or package. Discounts apply only to services billed at full retail price (RRP).

6.2 Gift vouchers and promotional vouchers are non-refundable, non-replaceable, and non-transferable. Missed appointments using a voucher will result in the voucher being voided if less than 48 hours’ notice is given.

6.3 Complimentary treatments included in a package:
• Cannot be banked or deferred
• Must be redeemed at the time of the scheduled session
• Cannot be split over multiple visits
• Are not exchangeable for cash or external credit

6.4 Where feasible, clients may request an equivalent exchange for a complimentary treatment, to be performed during the same session. For example:
• Supersonic Chin may be swapped for Supersonic Cavitation (same area)
• RF Eye Lift may be exchanged for RF Chin, Neck, Hands, or Elbows

6.5 Clients receiving free or discounted services under promotional campaigns must follow at least one of the Company’s social media accounts (Instagram or Facebook) as a condition of participation.

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7. Correspondence and Requests from Third Parties

7.1 Vivo Body Studio reserves the right to charge an administrative processing fee for responding to third-party communications, including requests from lawyers, insurance agents, government authorities, or professional bodies.

7.2 By initiating any such request, the client or the requesting third party agrees to be liable for such fees, which shall be payable in Indian Rupees (₹) and invoiced accordingly.

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8. Website Submissions and Data Use

8.1 Personal data submitted via www.vivobodystudio.in will be securely stored and used solely for the purpose of client management, marketing (where permitted), appointment coordination, and internal research.

8.2 Clients may receive occasional email or SMS communications. Clients may opt out at any time by using the unsubscribe link in emails or by contacting the Company directly.

8.3 The Company does not sell, rent, or share client data with any third party for marketing purposes.

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9. Booking Communication and Contact Policy

9.1 If you experience difficulties completing your booking online, the Company may contact you via SMS, phone call, or email for assistance.

9.2 The Company may also contact you after appointments with aftercare advice or exclusive offers. If you do not wish to receive such messages, please write to help@vivobodystudio.in with the subject line “Unsubscribe”.

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10. Governing Law and Jurisdiction

10.1 These Terms and Conditions shall be governed exclusively by the laws of the Republic of India.

10.2 All disputes, claims, or proceedings arising out of or in connection with the Company’s services or these Terms shall fall under the exclusive jurisdiction of the competent courts of India, and no other jurisdiction shall apply