Privacy Policy

Privacy Policy
Effective Date: 31/05/2025

This Privacy Policy explains how Vivo Body Studio (“we”, “us”, or “our”) collects, uses, discloses, and safeguards the personal data of users (“you”, “your”, or “client”) who visit or interact with our website www.vivobodystudio.in or avail services at any of our physical locations in India.

We are committed to protecting your privacy and handling your personal information in a transparent and secure manner, in compliance with the applicable laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (where applicable).

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1. Scope and Applicability

This Privacy Policy applies to all individuals located in India who visit our website, submit enquiries, schedule appointments, participate in consultations, or use any of our services, whether online or in person. By continuing to interact with us, you acknowledge that you have read and agreed to the practices described in this Policy.

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2. Information We Collect

We may collect and process the following categories of personal data:

2.1 Identity and Contact Information
• Full name
• Email address
• Mobile number
• Postal address
• Age (where relevant for medical suitability)

2.2 Sensitive Personal Data
• Medical history
• Lifestyle factors disclosed during consultations
• Health-related details required for suitability assessments

2.3 Technical and Usage Information
• IP address
• Device and browser type
• Geographic location
• Pages accessed and time spent on www.vivobodystudio.in
• Date and time of access
• Cookies and web analytics data

2.4 Financial and Transactional Data
• Payment method (e.g., UPI, debit/credit card)
• Transaction ID
• Service package purchased
Note: We do not store full card numbers or CVV details.

2.5 Marketing and Communication Preferences
• Consent to receive updates, offers, and aftercare advice via SMS, phone call, or email

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3. Purpose of Data Collection

We collect and use your personal data for the following purposes:
• To schedule, confirm, and manage appointments and services
• To assess treatment suitability and ensure client safety
• To send reminders, follow-ups, or service-related updates
• To improve our website, services, and customer experience
• To provide you with relevant promotions and marketing (only with consent)
• To comply with legal and insurance obligations applicable to clinical services
• To maintain accurate internal records for medical, operational, and tax purposes

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4. Legal Basis for Processing

We rely on the following legal bases under Indian law:
• Consent: Freely given by you during booking, consultation, or submission of enquiry forms
• Contractual necessity: To provide services you have requested or purchased
• Legal obligation: To maintain records, comply with insurance policies, and follow government regulations
• Legitimate interest: To improve service quality, ensure safety, and prevent fraud or misuse

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5. Sharing and Disclosure of Data

We do not sell your personal data to third parties.

Your data may be shared only in the following cases:
• With authorised employees, consultants, and practitioners for service provision
• With payment gateways for secure payment processing
• With government authorities, courts, or law enforcement when required by law or under legal process
• With insurance companies, professional advisors, or auditors in line with compliance standards

All third-party service providers are bound by strict confidentiality and security requirements.

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6. Cookies and Tracking Technologies

vivobodystudio.in uses cookies and related tools to:
• Understand site usage and visitor preferences
• Optimise website performance
• Provide personalised browsing experiences

Details on cookies and your rights are explained in our Cookie Policy (see below).

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7. Data Security

We have implemented physical, electronic, and administrative safeguards to protect your personal data. These include:
• Secure HTTPS encryption
• Role-based access to internal systems
• Strong password protection and firewall technology
• Regular deletion of expired or outdated client data
• Mandatory staff confidentiality practices

While we strive to protect your data, no online transmission is completely secure. We encourage use of secure devices and connections when accessing our services.

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8. Data Retention

We retain data only as long as necessary for legitimate business, medical, or legal purposes. Audio recordings of consultations are deleted routinely within 30 days unless longer retention is required by law or insurance policy.

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9. Your Rights Under Indian Law

Under Indian data protection law, you have the right to:
• Request access to personal data we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent (for non-essential uses)
• Request deletion of data in accordance with applicable legal conditions
• Request restriction of or object to specific data uses
• Lodge a complaint with the appropriate Indian regulatory authority

To make any such request, email us at help@vivobodystudio.in. We aim to respond within fifteen (15) working days.

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10. Children’s Data

Our services are not directed at individuals under 18 years of age. We do not knowingly collect data from minors. Any such information, if discovered, will be permanently deleted.

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11. Third-Party Links

vivobodystudio.in may include external links for informational or convenience purposes. These websites have their own privacy policies. We take no responsibility for the content or data handling practices of third-party sites.

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12. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in law, services, or internal processes. All updates will be posted at www.vivobodystudio.in/privacy-policy with a revised effective date.

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13. Contact Us

Vivo Body Studio
Website: www.vivobodystudio.in
Email: help@vivobodystudio.in
Phone: +91 81692 18582

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Cookie Policy
Effective Date: 31/05/2025

This Cookie Policy explains how Vivo Body Studio uses cookies and similar technologies on the website www.vivobodystudio.in to enhance your browsing experience and comply with applicable Indian data protection laws.

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1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They enable recognition of your device, remembering your preferences and improving site performance. While cookies do not identify you directly, they may be linked to personal data collected during service interactions.

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2. Types of Cookies We Use
• Strictly Necessary Cookies – required for essential site features
• Performance Cookies – help track usage and site speed
• Functional Cookies – remember settings like region or preferences
• Advertising Cookies – track interests and personalise ads through services like Google Analytics

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3. Legal Basis for Using Cookies

Under Indian laws including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, we are permitted to use essential cookies by default. For other types, we request your consent when you visit the site.

You can withdraw consent anytime by changing browser settings or clearing cookies.

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4. Third-Party Cookies and Analytics

We use third-party services like Google Analytics to better understand site usage. These cookies gather aggregated data without identifying individuals. Please refer to their respective privacy and cookie policies for more details.

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5. How to Manage or Disable Cookies

You can control cookies in your browser settings. Options include:
• Turning off all or specific cookies
• Using private/incognito browsing
• Clearing stored cookies manually

For assistance, visit www.aboutcookies.org or www.allaboutcookies.org.

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6. Data Security and Retention

Cookie-related data is stored securely. We:
• Use encrypted connections (HTTPS)
• Limit internal access
• Retain cookie data only as long as necessary
• Do not use cookie data to sell or transfer personal information

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7. Updates to This Cookie Policy

We may update this Cookie Policy as needed to reflect technical or legal changes. The updated version will appear on www.vivobodystudio.in with a new effective date.

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8. Contact Us

For any cookie-related concerns, please contact:

Vivo Body Studio
Website: www.vivobodystudio.in
Email: help@vivobodystudio.in
Phone: +91 81692 18582